FAQ

 

 

Q: Can steam/hot water extraction cleaning damage my carpet?
A: No, most leading carpet manufacturers recommend having your carpets cleaned by the 'steam cleaning' or 'hot water extraction' method. This method is considered to be the best for removing embedded soil and other contaminants. 
  
Q: Can pet and other odours be removed?
A: Yes - we use specially formulated PROCHEM products in our cleaning solution that will deal with most odours. 
  
Q: Can stains such as tea, coffee and win be removed?
A: Some stains can be permanent depending on circumstances such as how long the stain has been down, the type of carpet fibre (a wool or wool mix carpet tends to hold onto stains more than others). We carry a wide range of specialist stain removers only from Prochem for maximum results and our success level of removing stains is very high with the help of our Prochem extraction machine. 
  
Q: Can you give me a quote over the phone?
A: In most cases we can give you an estimate over the phone, but for an accurate quotation, we do prefer to see the cleaning requirements first. 
  
Q: How long will it take my carpets or upholstery to dry?
A: We use a powerful fast dry technology machine to ensure your carpets are left as dry as possible. Air flow and heating is also required in order to dry the carpets quickly and thoroughly. 
  
Q: Can I have my carpets cleaned in the evening?
A: Yes, we work evenings and weekends so any cleaning can be carried out at a time that suits you. We are the only company who work 365 days a year and can be called out for emergencies up until 11pm at night; if stains are cleaned immediately it can save your whole carpet! 
  
Q: I live in a top floor flat which does not have an elevator, would you be able to clean my carpets?
A: Yes, we use advanced portable machinery (and muscles) 
  
Q: Are you insured?
A: Yes, we have public liability insurance.